INSIGHTS FROM CARNES AGENCY
Why Great Leaders Listen More Than They Talk
We've spent years glamorizing the loudest person in the room, the one with the slide deck, the vision, the conviction that volume equals leadership.
But the more rooms I've sat in boardrooms, brainstorms, crisis calls, the more I've noticed something else. The people who quietly take notes often shape the room more than the ones commanding it.
The loud leader gets attention. The listening one earns influence.
Broken Promises: Why Your Brand's Best Intentions Aren't Enough
Every brand has a promise. "Customers first." "Innovation at our core." "We're different."
It's all starting to sound the same because it is.
Promises used to matter. Today, they're just table stakes. People don't believe what brands say anymore. They believe what brands show them, again and again, when no one's watching.
If your message and your behavior don't line up, it doesn't just fall flat, it chips away at trust quietly, day by day.
What Partnering With Industry Leaders Taught Me About Influence (Hint: It's Not Competition)
I've never seen my peers as competition, but I used to operate more in my own lane than I needed to.
I remember the first time someone in my industry reached out to collaborate. I said yes, but I was curious, what could we create together that we couldn't alone? That partnership ended up opening doors I didn't even know existed. That's when it crystallized: we weren't competing for the same slice of pie. We were each bringing our own distinct flavor to the table, and together, we were creating something neither of us could have built solo.
Here's what I've learned since I stopped viewing others as competitors and started seeing them as collaborators with their own unique gifts:
AI Content Flood: Standing Out in the Age of Mass Automation
AI didn't cause the noise. It just turned up the volume.
Every feed, every inbox, every Slack channel is now jammed with "content", most of it competent, some of it impressive, and nearly all of it forgettable.
The question isn't can you make more things. Can anyone tell the difference between your brand and the dozen others saying the same thing?
Robot Brain, Human Heart: The New Rules of Marketing in the Age of AI
Every click, every scroll, every second online now leaves a trail of data. Dashboards glow. Alerts ping. Tools multiply.
And yet, despite all that precision, most marketing still misses the point: people buy based on how they feel, not what they know.
That's the tension we're all living in. Machines can process faster than we can think. But meaning still starts with us.
The Myth of More
Everyone wants more. More followers, more clicks, more reach. It sounds good in theory, but in practice, bigger doesn’t always mean better. The brands making the biggest impact right now are focused on going deeper instead of wider.
The most effective marketing today is about going deeper. Relevance beats reach every time.
Authenticity and Reflections
Every brand talks about authenticity. However, somewhere between polished campaigns and buzzword-heavy mission statements, the word lost its meaning.
Authenticity isn’t a trend or a tone. It’s a mirror.
It reflects what your company believes when no one’s watching, how your people behave when the camera’s off, and whether your message matches your reality. When those things align, you don’t have to say you’re authentic. People feel it.
41 Things I’ve Learned in 41 Years: Here’s What I Know Now
I turned 41 this week. It seems really old but also really young, all at the same time. Birthdays used to feel like milestones to rush toward. But lately, I’ve found myself slowing down enough to appreciate what’s already here.
If my twenties were about chasing opportunities and my thirties were about building credibility, my forties feel like a season of alignment. Less about doing it all, and more about doing what actually matters to me, my family, my purpose.
Chasing Trends vs. Owning Territory
Hospitality is built on consistency. Guests come back because they know what to expect, not because you changed the lobby playlist.
Yet when it comes to marketing, too many brands trade that consistency for whatever’s trending... or worse yet, what others are doing.
The strongest hospitality brands command attention rather than competing for it. They build something deeper, they built territory—a distinct, trusted space in people’s minds.
The Era of Micro-Moments: Why Your 10-Second Story Matters More Than Ever
It’s been happening for a while now. Attention spans are shrinking faster than a TikTok scroll. You have about two seconds to make someone stop, and maybe 10 to make them care. And yet, most brands are still writing content like it’s 2015; long, corporate, and forgettable.
90 Days in: What I Built, What I Learned, and What Comes Next
Ninety days ago, I took one of the biggest leaps of my life launching Carnes Agency. It’s been a fast-moving, faith-filled, purpose-driven season that’s challenged me, stretched me, and reminded me just how much can change in three short months. It’s been an incredible whirlwind of learning, growth, and surprises! As I look back, here are the biggest lessons that shaped my first 90 days.
Why the Best Marketers Have Stopped Marketing on Social Media
Let’s talk about something that sounds completely backwards at first: The best way to grow your business on social media is to stop trying to sell anything.
I know what you're thinking - that sounds crazy, right? But here's what I've been watching play out over and over again. The brands absolutely crushing it right now have figured out that being genuinely helpful beats being promotional every single time.
Outdated Branding = Red Flag: If Your Look Feels Stuck in the ’90s, People Assume Your Thinking Is, Too
Even in 2025, with all the tools and resources we have available to us, I’m still seeing it from time to time: a brand that looks like it's stuck in the dial-up era. Perhaps it’s because the owner or founder is “too busy” to make a change. Doesn’t know where to begin. Or their business is still performing well enough that they don’t think there’s a problem.
You know what I’m talking about here - logos that scream clip art, websites that feel dial-up slow, color palettes that belong in a 1997 PowerPoint. My instant reaction? "Are these people even still in business?"
Can You Tell When Your Favorite CEO Uses AI? (Spoiler: Yes.)
This week, I saw a prominent industry CEO post something meaningful on LinkedIn. The photos were great… real people, real moments.
But the words? Flat. Generic. Painfully obvious AI.
What’s interesting is that the post still got great engagement, but after reading it… the real people and real moments were sabotaged by hollow thoughts that only AI could generate.
Hospitality Leaders, You’re Built for LinkedIn’s New Era
I’ve been wanting to talk about something that's been quietly shifting under our noses: the way LinkedIn actually works in 2025.
If you're still focused on crafting the perfect post and hitting publish, you're playing by yesterday's rules. LinkedIn's algorithm has completely flipped the script, and honestly? This change is amazing news for those of us in hospitality who understand that real relationships matter more than crafting the perfect content.
